Thank you for shopping with us! We want to ensure that your experience with our products is as smooth and convenient as possible. Please read the following shipping policy to understand how we handle the delivery of your orders.
1. Processing Time:
Orders are typically processed and shipped within 1-2 business days after payment confirmation, excluding weekends and holidays.
In case of any delay due to unforeseen circumstances, such as high order volumes or inventory issues, we will notify you promptly via email.
2. Shipping Methods and Carriers:
We offer several shipping options based on your location and preferences.
But our primary shipping carriers is E-Packet from China, chosen for their reliability and efficiency.
3. Shipping Rates:
Shipping rates vary depending on the shipping method selected, the weight of the package, and the destination.
To determine the exact shipping cost for your order, please proceed to the checkout page and enter your shipping address.
4. Estimated Delivery Time:
Estimated delivery times depend on the shipping method chosen and your location.
As we mainly choose E-Packet (standard shipping), it typically takes 15 to 20 business days for international orders.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You can track the status of your shipment by clicking on the provided tracking link or entering the tracking number on the carrier’s website.
6. Shipping Restrictions:
We currently ship to most countries around the world.
But we do not ship to P.O. boxes or APO/FPO addresses.
Some products may have specific shipping restrictions due to their size, weight, or contents. Please refer to the product description for any such limitations.
7. International Shipping:
International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These charges are the responsibility of the seller and are included in the product price or shipping cost.
Delays may occur due to customs clearance procedures, which are beyond our control. We appreciate your patience in such cases.
8. Shipping Damage or Loss:
In the rare event that your order is damaged during transit or lost in transit, please contact our customer support team immediately with the image of damaged items.
We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or a refund as applicable.
9. Order Tracking:
If you have any questions or concerns regarding the status of your order or shipment, please don’t hesitate to contact us.
Our customer support team is available to assist you with any inquiries and reply in 24 hours.
10. Changes to Shipping Policy:
We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.
If you have any further questions or require assistance, please feel free to reach out to us at info@pierreloues.com
Thank you for choosing PierreLoues!
