Thank you for shopping at PierreLoues. We want to ensure that you are completely satisfied with your purchase. If you have any questions about our return and refund policy, please contact us at info@pierreloues.com
Returns
You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at info@pierreloues.com.
Exchanges
We do not currently offer exchanges. If you need a different item, size, or color, please return your original item for a refund and place a new order.
Damaged or Defective Items
In the unlikely event that your item arrives damaged or is defective, please contact us immediately. We will work with you to promptly resolve the issue by providing a replacement or issuing a refund.
Final Sale Items
Please note that items marked as “final sale” are not eligible for return or exchange.
